Frequently Asked Questions

The first step is scheduling a free consultation with IPS through customproduct.com. We’ll review your concept, discuss goals, and explain how our 8-step product development process brings ideas to life — from design to delivery.

You can absolutely bring your own design, sketches, or CAD files. We’re flexible and will work with you at any stage — whether it’s just an idea or a full design in hand.

Timelines vary depending on complexity, but most custom product development projects take 4–8 months from concept to shipment. We move fast but never cut corners.

While IPS doesn’t license or sell products directly, we support your success by delivering high-quality, ready-to-ship products that you can confidently pitch to retailers, investors, or licensees.

IPS only works with vetted, long-standing factory partners. Every factory in our network is inspected for safety, environmental practices, technical capability, and social responsibility.

Yes, factory visits can be arranged depending on your location and the factory’s policies. IPS also provides regular updates, photos, and production reports to keep you in the loop.

Absolutely. In addition to China, we have factories and manage production in Vietnam, Taiwan, Cambodia and Thailand — diversifying risk and giving you the best sourcing options based on your product’s needs.

IPS handles issues directly with the factory on your behalf. Our team has boots on the ground and long-term relationships that help us resolve problems quickly and protect your timeline and investment. We are YOUR partner and represent your companies interests.

Our engineers and designers use industry-standard tools like SolidWorks and Fusion 360 to develop high-precision CAD models and manufacturable designs.

As involved as you want! We collaborate closely with you on feedback, revisions, and approvals. You’ll see renderings and prototypes before anything moves to production.

That’s totally fine — that’s what we’re here for. We’ll walk you through the design process, explain technical decisions, and ensure your product is functional and ready for production.

Yes! IPS offers full packaging and graphic design services — from dielines to custom inserts — to ensure your product looks great on the shelf or online.

IPS produces prototypes in various materials including 3D-printed plastic, CNC-machined parts, silicone, textiles, and more. We match the method to your product type and stage of development.

Typically, 1–3 rounds of prototypes are enough. We test functionality, fit, and aesthetics before finalizing your design for tooling and production.

Prototype costs are quoted separately but are always explained upfront. IPS works to keep prototyping cost-effective and efficient.

Yes. If you’ve already built a prototype, we can review it, suggest improvements, and prepare it for mass production.

We evaluate material availability, technical capability, cost, factory reliability, and shipping logistics to choose the best-fit country — whether that’s China, Vietnam, Taiwan, Cambodia or Thailand.

Yes. Our buying power, established relationships, and in-country teams help secure better pricing, quality, and accountability than going it alone.

Products with labor-intensive assembly, textiles, or certain plastics and electronics often benefit from Vietnam or Taiwan due to cost and trade advantages.

Risks include quality issues, communication gaps, and delays. IPS reduces those by managing every detail — from factory selection and negotiation to quality control and shipping.

IPS performs pre-production sample reviews, in-line inspections during production, and final random inspections before shipment. Our team verifies materials, dimensions, functionality, and appearance — every order, every time.

Yes. IPS provides quality inspection reports, photos, and detailed documentation so you can review and approve before your product ships.

IPS takes quality seriously. If any product arrives with defects that were not approved, we handle resolution directly with the factory and work to replace or rework affected units quickly.

We maintain production consistency through detailed spec sheets, supplier training, repeat inspections, and ongoing communication with our factory partners.

Yes. IPS offers full logistics support — from freight booking to customs clearance and final delivery. You can focus on selling while we manage the supply chain.

Not at all. We’ll explain any terms you’re unsure of and recommend the best Incoterms for your project. IPS can quote door-to-door pricing with no surprises.

Absolutely. IPS is experienced with Amazon FBA compliance and can label, pack, and ship directly to Amazon or any U.S.-based fulfillment center.

Standard ocean freight takes 25–40 days depending on the port and time of year. Air freight typically takes 7–10 days. IPS helps you plan ahead and avoid costly delays.

Yes! We specialize in creating differentiated, custom-designed products that help e-commerce brands stand out from generic private-label competitors.

Definitely. Many of our clients sell on Shopify, Amazon, and other online platforms. We design with shipping, packaging, and customer experience in mind.

Minimums vary by product type and factory, but we help you find the lowest feasible MOQ that makes sense for your business. Some products start as low as 500 units.

Yes! We design and produce custom packaging that enhances unboxing experiences, reinforces branding, and looks great on social media.

IPS bridges that gap. We take your concept, refine the design, prototype it, and manage all manufacturing and logistics to deliver rewards to your backers on time.

Absolutely. We provide cost estimates, lead times, and production plans so you can confidently set your crowdfunding goals and reward tiers.

No problem. Post-campaign revisions are common, and our design and engineering team works with you to refine the product before it goes to production.

Yes. IPS has helped several crowdfunded creators turn prototypes into fully manufactured products, supporting both first-time inventors and experienced entrepreneurs.

IPS offers injection molding, blow molding, and rotational molding depending on your product’s shape, function, and production volume needs.

Our engineers help select the ideal material — whether it’s ABS, PP, PC, or something specialty — based on durability, appearance, flexibility, and safety requirements.

Yes. IPS manages the entire tooling process, including DFM (Design for Manufacturability), mold creation, and trial runs to ensure your parts are production-ready.

Tooling typically takes 30–45 days, with initial production following shortly after. IPS provides a full schedule so you can plan your launch.